My Profile

Experiences

Dish Media Network Ltd
Customer Support Manager
July 2019 – Present (1 year 6 months)
Bhaisipati
•Create effective customer service procedures, policies, and standards.
•Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
•Stay informed on the latest industry techniques and methods.
•Mix functioning with Marketing, Sales, After sales with comprehensive vision of data analytics and business Intelligence to provide data centric decisions.

Dish Media Network P. Ltd
Asst Manager (Operation Incharge Customer Support)
August 2015 – November 2019 (4 years 4 months)
Bhaisipati
• Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
•Improve customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
•Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations & accomplish information systems and organisationmission by completing related results as needed.

Smart Telecom Pvt. Ltd.
5 years 5 months
Business Intelligence Analyst
July 2014 – August 2015 (1 year 2 months)
Kumaripari

  • Manual report generation from SQL
  • Works with outside vendors to pull data from various sources for analysis and
    reporting purposes
  • Works with the Telecom Database Engineer on implementing projects
  • Interfaces with Telecom, Finance, Accounts Payable, HR, and other teams to insure data integrity
  • Support the organization with adhoc reporting duties
  • Understanding BI reporting tools within the group organization

Marketing Officer
April 2010 – August 2015 (5 years 5 months)
Kumaripati
• Marketing/ Sales/ Promotion/ Recharge Card & SIM card Management/
•Call Center & Customer Care Handling/ Assisting Procurement/ Document Handling

Education

Public Youth Campus
Master’s degree, Marketing · (2009 – 2013)
Public youth Campus
Bachelor’s degree, Marketing · (2004 – 2009)
People’s Campus
Intermediate in commerce, Management · (2002 – 2004)
Saraswati Boarding High School
Secondary Certificate, High School/Secondary Certificate
Programs · (1989 – 2001)